ICAN CORPORATE IMAGE

Ican Presentation & Customer Care Workshops are designed for every business working within the Service Industry.

Grooming and positive image is important in any chosen career, and is especially vital within the hotel industry. Staff and management must meet a high level of customer service and consistently present themselves professionally.

Your presentation, your body language and your attitude create

• a 'first impression'
• a sense of pride and importance in your workplace,
• and contributes to the guests' perception of you, the hotel, and their stay in your city.

The "Ican Presentation & Customer Care Workshop" teaches important personal presentation skills as well as basic customer care. The workshop is tailored to suit your requirements, and introduces techniques and ideas that will make a difference. There is real benefit to use the workshop as an ongoing venture �� refreshing key staff and adding continuity where most of your staff may be transient and seasonal.

The course is suitable for male and female staff members. For your convenience Ican presents the workshop at your premises. Prices can be negotiated, depending on the number attending.

COURSE COVERS:

1. Deportment Exercises Deportment Learning to sit and stand correctly Walking with confidence and style Facial Expression & Body Language
2. Tips on Grooming, hygiene and Customer Care Confidence and Self Esteem
3. Final presentation and role-play in your workplace
4. Hair Care and Styling Skin Care Make up Application Class Duration: 3 hours for a Maximum of 15 people.

REFERENCES:

Heritage Hotel, Queenstown. Mary-Leigh Scheerhoorn
Novotel Hotel, Queenstown. Karl Braddick
Southern Cross Hotel, Dunedin. Ken Moffat